Return & Refund Policy

Return & Refund Policy

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Returns

Our policy lasts 30 days on wooden products. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return of wooden product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please send your items to: Van Hogendorpstraat Amsterdam NL 1051BN.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Following the European Regulation we do not offer the refunds on plants itself. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additional non-returnable items: Gift cards

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@etairnity.gmail.com.

Sale items 
Only regular priced items may be returned and refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@etairnity.gmail.com and send your item to: Van Hogendorpstraat Amsterdam NL 1051BN.

Shipping
To return your product, you should mail your product to: Van Hogendorpstraat Amsterdam NL 1051BN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 euro you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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